Marketplace Q&A Assistant
Customer questions on your marketplace store answered correctly and on time, even while you sleep
We connect an assistant to the Trendyol and Hepsiburada seller APIs: it pulls the customer questions on your store, prepares the answer with an AI trained on your product data, shipping and return rules, and either queues each answer for your approval or sends it automatically. Every question is answered before the platform deadline (1 business day on Hepsiburada).
- Trendyol + Hepsiburada official APIs
- Approval queue or automatic replies
- Product reviews out of scope, stated honestly
Sound familiar?
The marketplace seller and the question box.
"Questions pile up overnight, 40 unanswered by morning"
A customer whose question goes unanswered buys from another store; Hepsiburada auto-closes expired questions and your store score suffers.
"The same 10 questions, every day"
When does it ship, does it run large, can I return it: most questions repeat; team time goes into repetition.
"Several stores, one person"
Opening the Trendyol and Hepsiburada panels separately doubles the work; there is no single place to manage it.
What we deliver
What the setup and the monthly service include.
API connection
Your stores are connected with your Trendyol and Hepsiburada seller API keys; questions are collected in one panel.
Knowledge base
Your product descriptions, size and measurement tables, shipping, return and warranty rules are loaded; on an unknown question the assistant does not invent, it escalates to you.
Approval queue or automatic reply
At first every answer comes to you for approval; question types you trust move to automatic sending. Every answer follows the platform rules.
Monthly maintenance and report
API changes, model updates, and a monthly report of questions answered and average response time.
How it works
Setup in 2-3 weeks, half of the fee upfront.
- 1
Short discovery
Same dayWhich marketplaces, how many products, how many questions per day; we open API access together.
- 2
Knowledge base and connection
1-2 weeksProduct and rule data is loaded, stores are connected, first answers are tested with you.
- 3
Approved go-live
1 weekAnswers pass through the approval queue; trusted types switch to automatic.
- 4
Monthly cycle
Every monthReport, knowledge base updates, API maintenance; no lock-in.
Who it is for
Stores receiving 10 or more questions a day on marketplaces.
Apparel, footwear, accessories
Stores where size, measurement, colour and shipping questions repeat.
Stores with many products
Hundreds of products, each with its own questions; the knowledge base is fed from your product data.
Sellers on both marketplaces
Anyone who wants Trendyol and Hepsiburada questions in one panel.
Why us
We state the limits upfront
The two platforms' APIs do not allow replies to product reviews; we write "reviews out of scope" so you do not find out later.
An assistant that does not invent
A question outside the knowledge base is escalated to you; no wrong size or wrong shipping time reaches a customer.
Prices are on the site
Setup 24,900 TL (19,900 in September 2026), 2,490 TL per month; no lock-in.
Not included
So there are no surprises.
- Replies to product reviews (platform APIs do not allow it)
- ÇiçekSepeti and other marketplaces (added free when an official API opens)
- Sales or rating guarantees
- Product listing, stock and order integration (separate work)
Frequently asked questions
Let us talk about your question box
Which marketplaces you sell on and how many questions arrive per day; write on WhatsApp and get a written quote the same day.