Distance Sales Agreement

Article 1 — Seller

Article 2 — Buyer

The Buyer is the natural or legal person purchasing the service. The Buyer's name/company name, address, email and phone details are as declared during the order or quotation approval. The Buyer confirms that the information declared is accurate and complete.

Article 3 — Subject of the agreement

The subject of this agreement is to determine the rights and obligations of the parties in relation to the provision of the service ordered electronically by the Buyer through the Seller's website ozvadigital.com or other means of distance communication, with the characteristics and price stated below.

The type, scope, duration and price of the service are set out in the quotation or order summary presented to and approved by the Buyer, which forms an integral part of this agreement.

Article 4 — Pre-contractual information

The Buyer acknowledges having been informed, before the contract was concluded, of the Seller's corporate details, the essential characteristics of the service, the total price including all taxes, the payment and performance arrangements, the conditions and exceptions of the right of withdrawal, and the available dispute resolution channels. This information appears in this agreement, on the Delivery and Return Terms page and in the quotation provided.

Article 5 — Price and payment

The price is stated in the quotation provided to the Buyer, inclusive of all taxes. Unless stated otherwise in the quotation, the amount shown is final and no additional charge is requested afterwards.

Payment is made by bank transfer or through the electronic payment channels offered by the Seller, as agreed in the quotation. Where electronic payment is used, card details are not stored by the Seller; the transaction is processed through the infrastructure of the relevant payment institution.

For subscription-based services, the fee is charged in the periods stated in the quotation. Advertising budgets are not included in the service fee and are paid by the Buyer directly to the relevant advertising platform.

Article 6 — Performance and delivery

Services are delivered digitally; there is no physical delivery. Performance timelines by service type are set out on the Delivery and Return Terms page and depend on the Buyer providing the necessary content, access and approvals.

The Seller is not responsible for delays caused by the Buyer, such as late provision of content, images, access or approvals.

In cases of force majeure the Seller informs the Buyer; if performance remains impossible within a reasonable period, either party may terminate the agreement and any amount paid for the unperformed part is refunded.

Article 7 — Right of withdrawal

A Buyer acting as a consumer has the right to withdraw from the agreement within 14 (fourteen) days of the date it was concluded, without giving any reason and without paying any penalty.

It is sufficient for the notice of withdrawal to reach the Seller in writing or on a durable medium before the period expires. The payment is refunded within 14 days of the notice being received.

Article 8 — Exceptions to the right of withdrawal

Under applicable law, the right of withdrawal cannot be exercised in the following cases:

• •Services started with the Buyer's approval and fully performed before the withdrawal period expired
• •Services prepared in line with the Buyer's requests or personal requirements (bespoke design, content and setup work)
• •Intangible goods performed instantly in electronic form and delivered instantly to the consumer

Article 9 — Intellectual property

Deliverables specific to the Buyer for which payment has been made in full (website content, design adaptation, produced reports) belong to the Buyer and are transferred on request. The domain is registered in the Buyer's name.

Rights in the infrastructure, templates, source code libraries, methods and tools the Seller uses to provide the service remain with the Seller; the Buyer receives a right of use for the duration of the service rather than a transfer of ownership.

Article 10 — Confidentiality and personal data

The parties keep confidential any commercial information learned under this agreement. The processing of personal data is governed by the Privacy Policy and Data Protection Notice, which forms an integral part of this agreement.

Article 11 — Dispute resolution

Consumers resident in Türkiye may apply to the Consumer Arbitration Committees or Consumer Courts at their place of residence, according to the applicable monetary thresholds, which are updated annually.

Consumers resident in the European Union may use the European Commission's online dispute resolution platform.

For Buyers not acting as consumers, the courts and enforcement offices of the country in which the Seller is registered have jurisdiction.

Article 12 — Entry into force

By placing an order or approving the quotation in writing, the Buyer is deemed to have read, understood and accepted all provisions of this agreement. The agreement is concluded at the moment of approval and ends once both parties have fully performed their obligations.